1. Introduction
MSEL Power Solutions Private Limited ("MSEL", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use:
- MSEL HUB Mobile Application
- Our official website
- Customer support services
- Solar inverter monitoring platform
This Privacy Policy has been prepared in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and also considers Google's Google Play User Data Policy requirements.
2. Scope
This Privacy Policy applies to all users of MSEL HUB and visitors to our website.
It covers information collected when you:
- Create an account.
- Register your solar inverter.
- Monitor inverter performance.
- View generation reports.
- Access fault monitoring information.
- Contact customer support.
3. Definitions
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable individual. |
| User | Any person using the Website or MSEL HUB. |
| Processing | Collection, storage, organization, use, disclosure or deletion of personal data. |
| Services | MSEL HUB application, website and associated monitoring services. |
| Device | Your mobile phone or registered solar inverter. |
4. Information We Collect
4.1 Personal Information
When creating an account, we may collect:
- Full Name
- Email Address
- Mobile Number
- Password (securely hashed using industry-standard cryptographic algorithms and never stored in plain text)
- Address
- State
- City
- PIN Code
4.2 Product Information
To provide inverter monitoring services, we collect product-related information including:
- Product Model
- Serial Number
- Firmware Version
- Installation Date
- Plant Capacity
- Latitude
- Longitude
4.3 Operational Device Information
Your registered inverter periodically transmits operational information necessary for monitoring and diagnostics.
This information may include:
- Voltage
- Current
- Frequency
- Power Output
- Energy Generation
- Fault Codes
- Temperature
- Grid Status
- PV Voltage
- PV Current
- Device Logs
4.4 Information We Do Not Collect
The MSEL HUB application does not collect or access:
- Device IMEI
- Advertising Identifier
- Phone Contacts
- Call Logs
- SMS Messages
- Camera Data
- Microphone Data
- Photo Gallery
- Background Location
- Approximate or Precise GPS Location from your mobile device
The application only requires Internet access to communicate securely with MSEL servers and provide monitoring services.
5. How We Use Your Information
We collect and process your information only for legitimate business purposes and to provide the services requested by you through the MSEL HUB application and our website.
Your information may be used for the following purposes:
- Creating and managing your user account.
- Authenticating your identity during login.
- Registering and linking your solar inverter.
- Displaying real-time inverter monitoring information.
- Displaying daily, monthly, yearly and lifetime energy generation reports.
- Displaying inverter fault information and operational status.
- Improving system reliability and application performance.
- Responding to customer support requests.
- Maintaining the security and integrity of our systems.
- Complying with applicable legal and regulatory requirements.
6. Legal Basis for Processing
MSEL Power Solutions Private Limited processes personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.
We process personal information based on one or more of the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| User Registration | User Consent |
| Login Authentication | Performance of Requested Service |
| Inverter Monitoring | Performance of Requested Service |
| Customer Support | Legitimate Business Interest |
| Legal Compliance | Applicable Laws and Regulatory Requirements |
7. Inverter & Device Telemetry
The MSEL HUB application receives operational data transmitted by your registered solar inverter for monitoring purposes.
This telemetry information enables us to provide accurate performance monitoring, fault detection and energy generation reporting.
Telemetry data may include:
- Voltage
- Current
- Frequency
- Power Output
- Total Energy Generation
- Daily Energy Generation
- PV Voltage
- PV Current
- Grid Status
- Temperature
- Fault Codes
- Operational Logs
Telemetry information is used solely for providing inverter monitoring services, diagnostics and system performance analysis.
12. Data Security
Protecting your personal information is important to us. We implement reasonable technical, administrative and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration or destruction.
Our security measures include, where applicable:
- Secure HTTPS/TLS encrypted communication.
- Passwords securely hashed using industry-standard cryptographic algorithms.
- Role-based access controls for authorized personnel.
- Authentication and authorization mechanisms.
- Secure server infrastructure.
- Routine software maintenance and security updates.
- Monitoring for unauthorized access and suspicious activity.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
13. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.
| Information | Retention Period |
|---|---|
| User Account | Until the user deletes the account or as required by law. |
| Inverter Monitoring Data | While the registered inverter remains associated with the account. |
| Operational Device Logs | As reasonably necessary for diagnostics, security and maintenance. |
Upon verified account deletion, personal information will be deleted or anonymized, except where retention is required by applicable law.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request correction of inaccurate or incomplete personal information.
- Request deletion of your account and associated personal information.
- Withdraw consent where processing is based on consent.
- Submit privacy-related complaints or inquiries.
To exercise these rights, please contact us using the contact details provided below.
15. Account Deletion
Users may request deletion of their MSEL HUB account by contacting our customer support team.
To request account deletion, please email:
info@mselpower.com
Following verification of the request, we will permanently delete the associated personal information, unless retention is required to comply with applicable legal obligations.
16. Children's Privacy
MSEL HUB is not specifically designed for or directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, they may contact us so that appropriate action can be taken.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be published on our website and, where appropriate, through the MSEL HUB application.
The Last Updated : 1 July, 2026 date at the beginning of this Privacy Policy indicates when the latest changes became effective.
18. Contact Information
If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us.
MSEL Power Solutions Private Limited
Block No. 358, Valthan Canal Road, Beside Royal Stay Resort, Kosmada, Surat, Gujarat - 395013
19. Grievance Officer
In accordance with applicable Indian laws, users may contact our Grievance Officer regarding any concerns relating to the processing of personal information.
MSEL Power Solutions Private Limited
20. Your Consent
By accessing or using our website or the MSEL HUB mobile application, you acknowledge that you have read, understood and agreed to this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our services.